Questions about YPB
What is YPB?
Where will I be sitting?
Can I bring a date (or a friend)?
Does my guest have to be 24-50?
Are all Houston Symphony performances available for YPB?
How do I become a YPB subscriber?
How can I become a YPB member if I’m already a Houston Symphony subscriber?
What is the YPB Pre-concert Greenroom?
Does the Houston Symphony or YPB offer refunds or exchanges?
Can I update my account info?
Do I have to have a credit card to buy tickets?
How can I become more involved in YPB?
Where does the Houston Symphony perform?
How do I get there?
Is there parking nearby?
When should I arrive?
What should I wear?
Can I take photographs?
What about cellular phones?
When do I applaud?
What if I need to cough?
How long is a HS performance?
What about special needs services?
Where will I be sitting?
Seats will be reserved for YPB subscribers and single ticket holders in multiple areas of the house, depending on availability – upper orchestra, grand tier, mezzanine and balcony levels.
Can I bring a date (or a friend)?
Yes. A YPB subscription entitles you to purchase up to two additional tickets to each performance.
Does my guest have to be 25-40?
No. Your guest may be of any age.
Are all HS performances available for YPB?
YPB is based on availability and is only available for a select number of concerts each year. To view the complete season calendar, click here.
How do I become a YPB subscriber?
Click here to sign up for YPB. You can also call our Customer Service Center at (713) 224-7575 or visit the Houston Symphony Customer Service Center (615 Louisiana).
How can I become a YPB member if I’m already a Houston Symphony subscriber?
Current Houston Symphony subscribers can join YPB by calling our Customer Service Center at (713) 224-7575 or visit the Houston Symphony Customer Service Center (615 Louisiana).
What is the YPB Pre-concert Greenroom?
The YPB Pre-Concert Greenroom, located on the Mezzanine level of Jones Hall, is a pre-concert destination for all YPB members and guests to mix and mingle, enjoy a cocktail and relax before the Symphony concert begins. Among the amenities offered in the Pre-Concert Greenroom are dedicated bar service, where YPB members and subscribers receive their first drink free.
Does the Houston Symphony or YPB offer refunds or exchanges?
All ticket sales for the Houston Symphony and YPB are final. There are no refunds, exchanges or cancellations on any tickets purchased.
Can I update my account info?
Yes. If you are a registered user and need to make a change to your current email and/or mailing address, or you would like to change your e-mail preferences, please call our Customer Service Center at (714) 224-7575.
Do I have to have a credit card to buy tickets?
You need a credit card to buy tickets on-line or over the phone. If you buy your tickets in person at Customer Service or the Jones Hall Box Office, you can pay by cash or credit card. The Customer Service Center is open 10 to 6, Monday to Saturday and is located at 615 Louisiana. Tickets can be purchased the night of the performance by visiting the street level box office (at 615 Louisiana) an hour and a half before the performance.
How can I become more involved in YPB?
There are many opportunities for volunteer involvement with YPB. For more information, click here.
Where does the Houston Symphony perform?
The Houston Symphony’s main performance venue is Jones Hall, located at 615 Louisiana (Capitol at Louisiana in downtown Houston) in the heart of downtown Houston's Theater District.
How do I get there?
The main theatre entrance to Jones Hall is located in downtown Houston at the corner of Capitol and Louisiana. Jones Hall is located at 615 Louisiana St, Houston TX 77002. Click here to see a map.
Is there parking nearby?
Visitors to Jones Hall may find street parking, or may choose to park in the Theater District parking garages for $6.00. Click here for a PDF map of available Theater District parking garages.
When should I arrive?
YPB tickets must be picked up on the day of the performance at the will-call table next to the street level box office. Look for the YPB sign.
Performance Time: 8:00 pm.
Tickets available for pickup between 6:30 pm and 8:00 pm.
In the interest of all patrons and performers, and to minimize any distractions, latecomers will be admitted at "late call," a break in the concert determined by the conductor. If you leave the auditorium during a performance you will be re-admitted only at a suitable break in the performance.
What should I wear?
There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or slightly dressy casual clothes, but you'll see everything from khakis to cocktail dresses.
Can I take photographs?
Cameras and other recording devices are not permitted in the auditorium.
What about cellular phones?
Take a break from the outside world. Please be sure to turn off your cell phones, pagers and all other audible electronic devices (including watch alarms), before the concert begins.
When do I applaud?
Most artists appreciate applause at any time during a performance. Until the late nineteenth century and even into the twentieth-century, it was customary for audiences to applaud at the end of every section of a given piece, and some movements were even given an immediate encore if the applause was great enough. Modern audiences, however, tend to wait until the end of an entire piece to clap. Why? Holding applause between movements is considered to be respectful to the performers' concentration and mindful of musical continuity.
The conductor will signal when a piece is over putting his or her arms down and turning to the audience.
What if I need to cough?
Everyone gets the urge to cough now and then. The less worried you are about coughing, the less likely you are to feel the urge! So chances are you'll feel less need to cough if you are prepared:
If you have a cold, then take some cough medicine in advance and bring unwrapped lozenges with you. Have a few handy when the music begins.
Try to "bury" your cough in a loud passage of music. If this is impossible and you begin to cough a lot, then it's perfectly acceptable and appropriate to quietly exit the concert hall. The ushers will tell you when you are able to re-enter the concert.
How long are Houston Symphony performances?
Performance length varies, but a typical Houston Symphony performance runs approximately two hours with one intermission.
What about special needs services?
Jones Hall is wheelchair accessible. If you or your guest require wheelchair accessible seating, please call our Customer Service Center to purchase your tickets.
Special arrangements can be made for the hearing impaired for most performances. Please consult an usher when you arrive at a performance.
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